Refund Policy

Refund Policy

At Autocarnow, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your vehicle or service, we offer a comprehensive refund policy to ensure that you can shop with confidence.

Eligibility for Refunds

To be eligible for a refund, please ensure that your request meets the following criteria:

  1. Return within the Return Period: Vehicles must be returned within a specified return period from the date of purchase. This period may vary depending on the type of vehicle and any applicable warranty or guarantee terms. Please refer to your purchase agreement for specific details.
  2. Condition of the Vehicle: Vehicles must be returned in their original condition, free from any damage, modifications, or alterations. Any signs of use or wear and tear may affect the eligibility for a refund.
  3. Documentation: To process your refund request, please provide all necessary documentation, including the original sales receipt or invoice, vehicle registration documents, and any other relevant paperwork.

Refund Process

If you believe you are eligible for a refund, please follow these steps to initiate the refund process:

  1. Contact Us: Reach out to our customer service team to notify us of your intent to return the vehicle and request a refund. You can contact us via phone, email, or in-person at our dealership.
  2. Return Authorization: Once your refund request is approved, we will provide you with a return authorization number and instructions for returning the vehicle.
  3. Return the Vehicle: Carefully package the vehicle and any accompanying accessories or documentation and return it to our dealership within the specified return period.
  4. Inspection: Upon receiving the returned vehicle, our team will inspect it to ensure that it meets the eligibility criteria for a refund.
  5. Refund Issuance: If the vehicle is deemed eligible for a refund, we will process your refund promptly using the original payment method. Please note that refunds may take some time to reflect in your account, depending on your financial institution's processing times.

Non-Refundable Items

Please note that certain items may be non-refundable, including but not limited to:

  • Shipping and Handling Fees: Any shipping and handling fees associated with the original purchase are non-refundable.
  • Special Orders: Vehicles that were custom ordered or specially modified to your specifications may be non-refundable.
  • Financing Fees: Any financing fees or charges incurred as part of the purchase may be non-refundable.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our friendly and knowledgeable team is here to assist you and ensure that your refund experience with Autocarnow is smooth and hassle-free.

Feel free to adjust and customize this refund policy to better fit the specific needs and practices of Autocarnow!